Patient Intake Coordinator, Care Concierge

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Autism Diagnosis Group

WebsiteLinkedInAll Job Openings

2 - 10 employees

👥 B2C

B2C

Autism Diagnosis Group is a clinical service provider that delivers professional autism evaluations and diagnostic services for both pediatric and adult patients, now operating as Josi Health. They offer rapid, accessible telehealth-friendly assessments (including at-home evaluations), accept major insurance plans and provide self-pay options, and include care concierge, detailed reports, and follow-up debriefs to support patients and families across most U. S. states.

📋 Description

• Serve as the primary point of contact for Josi Health's patients and families via phone, email, and live chat • Schedule and coordinate diagnostic evaluations • Collect and verify intake information, insurance details, and required documentation • Follow up with patients regarding missing forms or appointment requirements • Respond professionally and empathetically to patient questions and concerns • Maintain accurate records and documentation within internal systems • Coordinate with operations and clinical teams to resolve scheduling or workflow issues • Research and provide post-diagnosis support resources when needed • Help identify recurring operational issues and suggest workflow improvements

🎯 Requirements

• Strong written and spoken English communication skills • Excellent organizational skills and attention to detail • Ability to remain calm and professional in high-volume or emotionally sensitive situations • Comfortable managing multiple conversations and tasks simultaneously • Reliable remote work setup with high-speed internet • Backup power and backup internet solution available during outages • Ability to work primarily during US business hours • Comfortable working independently within a structured remote workflow • Previous healthcare support, patient coordination, or customer service experience preferred • Experience working remotely in fast-paced environments preferred • Familiarity with tools such as Slack, Google Workspace, Zendesk, Intercom, or EHR systems preferred • Basic understanding of healthcare or insurance terminology preferred

🏖️ Benefits

• Fully remote work environment • Competitive monthly compensation • A supportive and collaborative startup team • Opportunity to help shape and improve patient experience operations • Meaningful work supporting families through important healthcare decisions • High-autonomy environment focused on results, communication, and accountability. Zero Micromanagement