Customer Service Representative, Automotive Background

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AUTO1 Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🚘 Automotive

📦 Logistics

📣 Marketing

💰 Convertible Note on 2020-07

Automotive • Logistics • Marketing

AUTO1 Group is Europe's leading digital automotive platform, specializing in the buying, selling, and financing of used cars. The company utilizes a range of products and services to maximize value for both car dealers and consumers, including Europe-wide platforms for purchasing and remarketing cars. AUTO1 Group also offers digital financing solutions and aims to enhance the consumer experience through its brands, AUTO1. com and Autohero.

📋 Description

• You analyze and assess damage and defects on used cars based on photos, videos or repair estimates, taking into account our high quality standards, and work closely with our automotive workshops. • As a communicative interface, you coordinate between customers, internal departments and external service providers. • Act as a technical advisor to your team with your expertise, support on technical questions and actively contribute to the development of processes and solutions. • With your solution-oriented approach and technical know-how, you ensure that the Autohero purchase experience remains consistently positive for our customers.

🎯 Requirements

• You bring experience in the automotive sector, e.g., as an automotive mechatronics technician, auto body technician or automotive service advisor. • Ideally you have initial experience in customer service and are a strong communicator who enjoys customer contact. • You work in a structured, independent manner and are a team player. • Fluent German and confident use of Google tools (Sheets, Gmail, Calendar, etc.) are a matter of course; English skills are an advantage. • You have a passion for cars and are willing to familiarize yourself with new topics.

🏖️ Benefits

• Your work-life balance and well-being are part of our company culture; therefore we offer up to 100% remote work within Germany by arrangement. • Individual training and coaching by our internal trainers for your personal development at Autohero. • An open company culture that values feedback and transparency. • We offer discounts on well-known brands such as Apple, Expedia, Adidas, Sky and Bosch, as well as discounts on our entire vehicle inventory for you, your family and your friends.