Customer Service Representative – Cancellations and Reversals

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AUTO1 Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🚘 Automotive

📦 Logistics

📣 Marketing

💰 Convertible Note on 2020-07

Automotive • Logistics • Marketing

AUTO1 Group is Europe's leading digital automotive platform, specializing in the buying, selling, and financing of used cars. The company utilizes a range of products and services to maximize value for both car dealers and consumers, including Europe-wide platforms for purchasing and remarketing cars. AUTO1 Group also offers digital financing solutions and aims to enhance the consumer experience through its brands, AUTO1. com and Autohero.

📋 Description

• Support private customers of the online business, with a focus on customer satisfaction • Handle questions and requests relating to cancellations and transaction reversals • Create an optimal customer journey • Serve as an interface with Customer Service • Work closely with other departments to ensure a smooth process

🎯 Requirements

• Enjoy interacting with customers • Reliable and solution-oriented approach to work • Experience in telephone-based customer support • Automotive knowledge is not required • Team player with a good level of self-motivation • Very good German language skills • Confident user of Microsoft Office and Excel

🏖️ Benefits

• Up to 100% remote work within Germany, by agreement • Office in Berlin-Kreuzberg, with plenty of options for lunch and after-work drinks with the team • Modern IT equipment and IT support • Individual training and coaching • Discounts on well-known brands • Discounts across the entire vehicle inventory for you, your family, and your friends • Open communication and no dress code