hey contact heroes GmbH
501 - 1000 employees
Founded 2021
🤝 B2B
👥 B2C
👥 HR Tech
B2B • B2C • HR Tech
hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.
Customer Service, Back Office – Solar PV
🔥 15 hours ago
🗣️🇩🇪 German Required
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hey contact heroes GmbH
501 - 1000 employees
Founded 2021
🤝 B2B
👥 B2C
👥 HR Tech
B2B • B2C • HR Tech
hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.
📋 Description
• Handle and maintain customer inquiries and cases in the back office • Review and update customer and order data • Process inquiries relating to invoices, quotes, and bookings • Provide support with error reports, cancellations, and withdrawals • Provide customer support by phone and in writing
🎯 Requirements
• Initial professional experience in the solar PV sector is required • Ideally, experience in customer service or administrative processing • Confident using PCs and digital applications • Structured, detail-oriented, and independent approach to work • Excellent written and spoken German • Enjoyment of communication and a strong service-oriented mindset
🏖️ Benefits
• A varied role in a forward-looking project • Convenient remote work from home • Structured onboarding and training • A supportive team and dedicated points of contact • Regulated service hours from Monday to Friday, between 8:00 a.m. and 6:00 p.m.
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