Business Owner, Customer Service, Sales/Network

Job not on LinkedIn

🔥 4 minutes ago

🇩🇪 Germany – Remote

💵 €100k - €140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TAP Steuerungsgesellschaft mbH & Co KG

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚡ Energy

☁️ SaaS

🤝 B2B

Energy • SaaS • B2B

TAP Steuerungsgesellschaft mbH & Co KG is a Thüga-backed provider of the Thüga Abrechnungsplattform (TAP), a cloud-based SaaS billing and process platform built for energy utilities. The platform standardizes and automates non-differentiating billing processes, integrates billing and sales functions, supports regulatory updates, and uses AI to improve efficiency and reduce cost via a pay-per-use model. Developed collaboratively with municipal utilities and IT partners, TAP aims to drive digital transformation and operational scalability across the German energy sector.

📋 Description

• Overall functional responsibility (business ownership) for the business area and process covering customer service and sales/network • Lead and manage the business community • Support the development and prioritization of requirements • Drive target achievement and platform standardization • Act as the interface to the general contractor Accenture’s Product Owner • Own processes, functionality, data, and technical implementation • Own customer master data and business partner management, as well as contract management • Manage sales processes from lead generation through contract completion • Design customer contact management, customer history, case, ticket, and complaint management • Integrate CRM, customer portals, and self-service solutions • Design digital customer journeys, online contract completion, and digital service processes • Implement omnichannel integration across portals, email, telephone, and chat • Define consistent standards and target operating models • Identify automation opportunities and optimization potential • Detail, manage, and prioritize requirements, and develop roadmaps • Manage the community, provide functional leadership, and involve subject-matter experts • Interact proactively with customers • Represent TAP in committees, at trade fairs, and during sales meetings • Coordinate occasionally with customers, the general contractor, and the management company, and participate in team events

🎯 Requirements

• Completed degree in business information systems, business administration, engineering, or a comparable qualification • Several years of experience in the energy utility sector • In-depth knowledge of the business area, including statutory and regulatory requirements and best practices • Experience with SAP IS-U and SAP S/4HANA Utilities • Strong methodological expertise in community management and in structuring and presenting complex topics • KPI and performance management • Assertive and able to influence without formal disciplinary authority • Strong stakeholder management skills when working with service providers and adjacent business areas • Highly proactive customer and service orientation • Willingness to travel occasionally for business

🏖️ Benefits

• Flexible working hours and the option to work from home • Motivated, collaborative team • Attractive compensation • Company benefits, including WellPass • Career development opportunities • Flexible remote working from a location of your choice • Spacious, well-equipped workspaces • Dedicated parking spaces • Permanent, full-time employment contract