Customer Service Representative – Telephone Support

🔥 13 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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REWAG Regensburger Energie- und Wasserversorgung AG & Co KG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚡ Energy

👥 B2C

🤝 B2B

Energy • B2C • B2B

REWAG Regensburger Energie- und Wasserversorgung AG & Co KG is a regional utility supplying energy and water services in and around Regensburg, Germany. It provides electricity (100% renewable for private and commercial customers), natural gas, district heating, and drinking water, operates and invests in local grids and network connections, and offers metering, emergency and customer services. REWAG also supports e-mobility with public charging stations and charging cards, provides energy contracting, energy management and solutions for municipal and commercial customers, and runs a customer portal with tariff management and digital services. The company emphasizes sustainability, regional engagement and reliable local supply.

📋 Description

• Provide telephone support to customers as their first point of contact • Handle defined first-level processes and resolve customer inquiries in full • Ensure telephone availability together with colleagues • Answer questions about REWAG products and the services offered by the company group • Actively advise customers on energy products, identify their needs, and find suitable solutions • Enter and maintain master and contract data in the SAP S/4HANA ERP system • Strengthen customer loyalty through committed, service-oriented advice • Support new customer acquisition by combining customer service with sales

🎯 Requirements

• Completed vocational training • Ideally, experience in customer service, preferably in the energy sector or a comparable industry • Strong service orientation and a sales-oriented mindset • Professional, calm, respectful, and solution-oriented approach in challenging conversations • Enjoy convincing customers of suitable products • Initial experience in B2C sales is an advantage • Confident user of MS Office • SAP experience is an advantage but not required • Willingness to work regularly in the afternoon until 6:00 p.m.

🏖️ Benefits

• Flexible working arrangements from a minimum of 25 hours per week • Extensive opportunities for mobile working • Secure position with long-term prospects • Attractive compensation including 13 monthly salaries under the TV-V collective agreement • Employer-funded pension plan amounting to 7.75% of gross income • Monthly childcare allowance of up to €300 • Additional financial benefits and non-cash benefits • Ongoing professional development • Short decision-making processes • Strong sense of community