Strategic Customer Experience & Success Programs Manager

🔥 5 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Design and continuously improve strategic Customer Success programs across onboarding, adoption, QBRs, renewals, executive escalations, and other critical customer-journey moments • Develop customer segmentation strategies and codify engagement models and playbooks for CSMs across customer tiers • Create scalable enablement materials including playbooks, templates, battlecards, and training • Build and maintain the customer health scoring model with RevOps and Data • Translate retention and expansion goals into initiatives, timelines, metrics, and operating rhythms • Track adoption, NRR, churn, CSAT, and NPS performance and identify improvements • Lead voice-of-customer programs, customer advisory boards, and product feedback loops • Partner with Sales, Product, Marketing, RevOps, and Engineering to inform business decisions with customer insights • Turn frontline customer feedback into structured, actionable insights • Lead change management for Customer Success tools, programs, and processes, including communication, training, rollout, and adoption • Gather stakeholder feedback to improve programs and remove operational friction • Launch practical program versions, measure impact, and iterate quickly

🎯 Requirements

• 5+ years of experience in Customer Success, Revenue Operations, Strategy & Operations, or a related function • At least 2 years focused on building programs or processes rather than directly managing accounts • Comfortable using customer and revenue data to define metrics, identify patterns, and measure program impact • Strong project management skills and experience leading cross-functional initiatives involving Sales, Product, Marketing, and RevOps • Clear written and verbal communication skills • Comfortable presenting recommendations and results to senior leadership • Comfortable operating with ambiguity, launching a strong v1, gathering feedback, and iterating quickly • High-growth, product-led SaaS experience (nice-to-have) • Hands-on experience with Customer Success platforms such as Gainsight, Catalyst, or Vitally and CRM systems such as Salesforce or HubSpot (nice-to-have) • Experience with workflow automation, developer tools, or another technical product used by technical teams (nice-to-have) • Experience building or scaling a customer advisory board, voice-of-customer program, or structured customer feedback initiative (nice-to-have) • Company language is English • For countries other than Germany, existing right to work is required; n8n can sponsor visas to Germany

🏖️ Benefits

• Competitive compensation • Equity ownership in n8n • Europe: 30 days of vacation plus public holidays wherever you are • US: 20 vacation days, 8 sick days, plus public holidays wherever you are • Europe: Health and wellness benefits according to local country norms • US: Multiple low-premium, low-deductible medical plans, no-cost premium HDHP option with pre-seeded HSA, dental and vision coverage • Europe: Pension contributions according to local country norms • US: 401(k) retirement plan with 4% employer match • US: Company-paid short-term and long-term disability insurance and life insurance • €1K (or equivalent) annual career development budget for courses, books, events, or coaching • Regular hackathons • Remote-first work across Europe with regular off-sites • $100 per month to support open-source projects • Transparency about company work and performance