Customer Service Representative – Sporting Goods Manufacturer

Job not on LinkedIn

🔥 4 minutes ago

🇩🇪 Germany – Remote

💵 €29k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aretus

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1995

🏭 Manufacturing

💼 Consulting

🛒 Retail

Manufacturing • Consulting • Retail

Aretus is a consumer outdoor gear company that designs and sells a quick-setup pop-up tent called the Aretus Eagle Tent. The tent is aimed at campers and hikers who value fast assembly (under 60 seconds) and rapid pack-down (under 2 minutes), and features a 3000 mm waterproof rating, a raised floor, space for 3–4 people with gear, two entrances with vestibules and mosquito nets, and a convertible inner tent that doubles as a beach shelter. Founded by Aaron and Niklas, the brand focuses on practical, well-engineered features and sells through channels such as Amazon.

📋 Description

• Serve as the first point of contact for customers and answer product-related questions by phone and email • Support Amazon customers, including Buyer-Seller Messaging, A-to-Z Claims, and returns • Resolve issues involving orders, returns, and technical inquiries quickly and professionally • Coordinate with logistics, returns, and support teams • Keep the ticketing system up to date and document customer inquiries • Contribute creative ideas to improve customer service • Assist customers with the purchase and use of rowing machines, pedal exercisers, and other sporting goods

🎯 Requirements

• Native-level German, both written and spoken • Experience in Amazon customer service • Knowledge of Seller Central, Buyer-Seller Messaging, A-to-Z Claims, and returns processing • Experience providing telephone support • Experience working from home • Quiet workspace suitable for making phone calls • Flexible working hours: 40 hours per week from October through March; 20 to 40 hours per week in summer, by agreement • At least two years have passed since completing your most recent vocational training or degree; applicants without formal training or a degree are also welcome • Friendly, helpful, and patient, including in stressful situations • Strong problem-solving skills • Reliable and self-directed approach to work • Willingness to develop professionally • Basic technical understanding of sporting goods is desirable • Confident using a laptop, tablet, or smartphone

🏖️ Benefits

• 100% remote work from home, anywhere in Germany • No commuting time and no requirement to work on-site • Small team with short communication channels • Dedicated point of contact from day one • Our equipment available for you to test at home • Employee discount on the entire product range, also available to family and friends • Set service hours with no night or weekend shifts • Option to work 20 to 40 hours per week during the summer • Opportunities for personal and professional development • Meaningful work that makes a positive contribution to customers • Growth opportunities with a rapidly growing brand