Service and Process Manager – Customer Service

🔥 17 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DAMPSOFT GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

DAMPSOFT GmbH is a market-leading provider of dental software solutions in Germany, offering a wide range of products tailored specifically for dental practices. With innovative software like DS4 and DS-Win, the company supports efficient practice management, patient communication, and integration with e-health applications, all designed to save time and enhance productivity for dental professionals. Since its founding in 1986, DAMPSOFT has prioritized transparency and customer service, helping over 12,500 dental practices optimize their operations and focus more on patient care.

📋 Description

• Implement professional service and process management • Develop and enhance services and processes with a focus on Customer Success and customer retention • Develop and implement new service offerings and services, along with the associated processes • Take responsibility for tool implementations • Analyze and optimize existing processes and services • Collaborate with managers and corporate support functions, serving as a liaison to other business areas • Define, monitor, and report on relevant KPIs for managing service quality, customer satisfaction, and customer retention • Facilitate and manage service boards, workshops, and cross-functional working groups • Implement the customer service vision and strategic annual roadmap together with managers and operational teams • Contribute to an outstanding customer experience

🎯 Requirements

• Completed degree and/or several years of experience in Customer Success, customer service, service management, or project management • Experience working with KPIs, reporting, and data analysis • Ability to align customer interests, employee needs, and business objectives • Ideally, experience developing business cases and managing processes • Confident and curious when working with platforms, CRMs, ticketing systems, and AI solutions • Strong team orientation and excellent communication skills • Enthusiasm for SaaS products and the customer lifecycle; experience with OKRs is desirable

🏖️ Benefits

• Nationwide remote work from home in Germany • Workation: work from another European country for up to 183 days per year • Bike leasing • Company pension scheme • Family-oriented company culture with open communication • High degree of autonomy and short decision-making processes • Structured onboarding and a genuinely welcoming culture • Health and wellness programs • Car leasing • Corporate benefits • Childcare allowances • Private accident insurance • Tax-free allowances, e.g., for meals and fitness • Secure employment