Customer Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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heyData

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

⚖️ Legal

📋 Compliance

Consulting • Legal • Compliance

heyData is an all-in-one compliance platform that automates privacy and regulatory workflows to help companies meet GDPR, revDSG, NIS2, ISO 27001, the EU AI Act and other requirements. The product combines digital audits, vendor risk management, document management, training, and external DPO and advisory services to reduce legal and operational risk for organizations. heyData serves businesses (B2B) with a SaaS delivery model and is trusted by over 2,000 customers.

📋 Description

• Manage the operational onboarding and offboarding of customers • Ensure customer data and system settings are entered correctly • Serve as the initial point of contact for customer questions • Handle and coordinate customer inquiries • Resolve issues independently or coordinate their resolution with Domain Experts, Engineering, and Business teams • Identify patterns and improve internal processes for greater efficiency and long-term automation • Act as the liaison between customers and internal teams • Document requirements carefully and track the status of open tickets • Support the Account Management team with administrative tasks, CRM data maintenance, and the preparation of customer materials

🎯 Requirements

• Experience in direct customer contact, ideally in a call center or a comparable role involving extensive telephone-based customer interaction • Experience working with customers • Experience in a compliance or legal environment is a plus • Thorough and detail-oriented approach to work • Affinity for software tools and the ability to quickly understand digital platforms • Basic understanding of CRM systems, ideally HubSpot • Interest in AI tools and using them to create more efficient workflows is a plus • Reliable, clear communication skills and a strong team-oriented approach • Fluent German, both written and spoken • Good English skills for internal communication • Availability for part-time work starting at 20 hours per week or full-time work

🏖️ Benefits

• Clear career development opportunities • Annual professional development budget • Flexible choice of workplace: remote, Berlin office, or hybrid • 30 days of annual leave • Flexible working hours • Focus time is respected • MacBook and other technical equipment • Urban Sports Club membership • Deutschlandticket • Company pension scheme • Offsites • Regular team events • Honest, transparent communication on equal terms • Diverse and inclusive working environment