Customer Service and Software Support Specialist

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2019-07

Healthcare • Manufacturing • Healthcare Insurance

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Provide telephone support to our customers with questions about the MD Ambulant and MD Stationär software solutions • Analyze customer inquiries and develop appropriate, clear, and comprehensible solutions • Advise users on technical and application-related questions • Document inquiries, solutions, and outcomes clearly and comprehensively in our ticketing system • Work closely with 2nd-level support and other specialist departments to successfully resolve more complex issues • Support our customers in using their software securely and effectively • Ensure reliable, service-oriented support in day-to-day customer interactions

🎯 Requirements

• Completed vocational training or comparable qualification in a commercial, technical, IT, or healthcare-related field • Experience in telephone-based customer service and enthusiasm for direct customer interaction • Experience working with ticketing systems and clearly documenting customer inquiries • Friendly, empathetic, and service-oriented communication skills • Independent, structured, and solution-oriented approach to work • Willingness to work shifts between 6:00 a.m. and 8:00 p.m., Monday through Friday • Willingness to participate in on-call duties after successful onboarding • Interest in learning about new software products, technical topics, and processes • Experience with Salesforce Service Cloud or comparable tools is a plus, but not required • Familiarity with remote support solutions such as TeamViewer is a plus, but not required • Exposure to healthcare, nursing, or social services is a plus, but not required

🏖️ Benefits

• Monthly allowance of up to €60 for Hansefit, EGYM Wellpass, childcare, or JobRad • Exclusive discounts through Corporate Benefits • Individual mental health support offerings through TELUS Health • Access to LinkedIn Learning and practical professional development opportunities • Employee stock purchase program • Company pension scheme • 30 days of annual leave