Customer Support – Complaints

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AUTO1 Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

👥 B2C

🏪 Marketplace

🚗 Transport

💰 Convertible Note on 2020-07

B2C • Marketplace • Transport

AUTO1 Group is Europe's leading digital automotive platform, specializing in the buying, selling, and financing of used cars. The company utilizes a range of products and services to maximize value for both car dealers and consumers, including Europe-wide platforms for purchasing and remarketing cars. AUTO1 Group also offers digital financing solutions and aims to enhance the consumer experience through its brands, AUTO1. com and Autohero.

📋 Description

• Point of contact for our customers after vehicle purchase • Handling complaints through personal conversations by phone or via email • Identifying and assessing damage and defects on used cars • Acting as the communication interface between customers, internal departments and service providers • Professional handling and resolution of customer complaints

🎯 Requirements

• Excellent communicator, service-oriented and enjoys customer contact • Structured, independent and team-oriented working style • Interest in cars and willingness to learn — career changers are welcome • Fluent German and confident use of Google tools (Sheets, Gmail, Calendar, etc.) • Previous experience in customer service and/or the automotive industry is an advantage

🏖️ Benefits

• Individual training and coaching from our internal trainers to support your personal development at Autohero • An open company culture that values feedback and transparency • Discounts on major brands such as Apple, Expedia, Adidas, Sky and Bosch • Reduced prices on our entire vehicle inventory for you, your family and friends