Customer Support & Success Manager – Legal B2B Software, English & Polish Speaking

🕒 July 7

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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stp.one | Simplify Legal Work

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

💼 Consulting

🤖 Artificial Intelligence

Legal • Consulting • Artificial Intelligence

stp. one is a leading provider of AI-based legal tech software designed to simplify and enhance legal work for law firms, insolvency administrators, creditors, and corporate legal departments. The company offers a comprehensive suite of productivity tools aimed at streamlining legal processes such as case management, contract lifecycle management, and insolvency processing. With solutions like the digital Legal Twin® and AI Smart Claims, stp. one enhances productivity and efficiency, allowing legal professionals to focus on their core expertise. The platform also provides tools for document management, conflict checks, time tracking, and billing, making it indispensable for achieving seamless legal operations.

📋 Description

• Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo • Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases • Analyse customer requirements and translate them into practical solutions and recommendations • Work closely with Product, Development, and other internal teams to ensure timely issue resolution and a high-quality customer experience • Deliver customer training sessions and support users in adopting and making the most of the solution • Monitor customer needs and proactively identify opportunities to improve satisfaction, processes, and product usage • Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation • Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution, quality standards, and commercial alignment

🎯 Requirements

• 3+ years of experience in Customer Support, Customer Success, or SaaS software consulting • Strong troubleshooting and problem-solving skills in customer-facing environments • Technical affinity and confidence working with software solutions and system environments • Experience with CRM and support platforms (e.g. HubSpot, Dynamics, Jira, Zendesk) • Excellent communication skills and a strong customer-centric mindset • Ability to manage priorities independently while collaborating across teams • Fluent English and Polish language skills; German and/or Spanish are a plus • Legal Tech industry experience is an advantage

🏖️ Benefits

• Learning & Development budget • Employee referral bonus • Mobility: company bikeleasing, support in public transportation • Workation: up to 30 days per year within EU • Workplace glasses • Tax-free benefits • Events & Company celebrations (summer party, annual kick-off,..) • Flexible work models • English courses for all levels