Sales Training Manager

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October 13

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Auto Approve

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Fintech • B2C • eCommerce

Auto Approve is a company that specializes in simplifying the automobile finance process. By offering innovative solutions for auto loan approvals, they ensure a faster and more efficient experience for consumers looking to finance their vehicle purchases. Their services cater to both individuals and dealerships, making the auto financing process seamless and accessible.

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

📋 Description

• Empower both new and existing Loan Consultants (LCs) with the tools, playbooks, and insights they need to connect with customers, simplify the refinance process, and close deals. • Oversee and lead interviewing, onboarding, and training for our Day 1 – 30 Loan Consultants. • Develop, update, and deliver new hire training materials. • Monitor day-to-day performance, create and follow up on objectives, and serve as a resource for LC new hires during initial training. • Develop and create materials to aid in their growth and success. • Facilitate and continually refine onboarding and ongoing training programs to ramp new hires quickly. • Develop high-impact sales content (playbooks, talk tracks, borrower education materials, and digital resources). • Define and report on enablement KPIs for new hire LCs such as rep productivity, training impact, and application-to-funding conversion. • Partner with the Talent Acquisition department for full lifecycle LC recruitment. • Facilitate lead distribution for new hires in the training program. • Provide training and on-the-job coaching to Loan Consultants. • Partner with sales leadership, operations, and product teams to identify bottlenecks and implement solutions that improve conversion, speed, and customer experience. • Escalate information security and risk management concerns to senior management team. • Support executive management in ongoing initiatives as assigned.

🎯 Requirements

• 3+ years of experience developing and facilitating training in a virtual and/or classroom environment. • 3+ years of experience in Learning and Development and/or adult learning • 3+ years in sales enablement, lending operations, or auto refinance sales, ideally in a fintech or growth-stage environment. • 3+ years of experience in a B2C or Call Center sales role • Exceptional communication skills; you will be clear, concise, and engaging. • Experience creating and iterating on training materials, work experience in instructional design is preferred. • Proven success leading enablement programs that drive measurable business impact. • Able to translate business problems into scalable processes, training, and measurable outcomes. • Can transform desired outcomes into actionable programs that align people, processes, and tools. • Proficiency with CRM systems and enablement tools; experience integrating data insights into sales coaching. • Deep understanding of auto lending and refinance processes, from lead generation to funding, along with knowledge of ancillary product sales. • Ability to translate complex lending concepts into clear, customer-centered messaging. • Strong analytical mindset with experience using data to measure enablement impact. • Passionate about improving both sales performance and borrower experience. • Strong organization and time management skills amid newly identified obstacles or a sudden change in priorities • Willingness to work varying days/hours to ensure Loan Consultant shift coverage

🏖️ Benefits

• full suite of medical benefits (including dental, vision, pet insurance, and more) • generous PTO and paid holidays