Aux
51 - 200 employees
We pair up A+ talent with business leaders and promising startups across the globe. We offer a full-time work-from-home setup with full employment benefits that would allow you to be productive in the comfort of your own home.
Customer Service Specialist – Grocery
Job not on LinkedIn
🕒 March 21
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Aux
51 - 200 employees
We pair up A+ talent with business leaders and promising startups across the globe. We offer a full-time work-from-home setup with full employment benefits that would allow you to be productive in the comfort of your own home.
📋 Description
• Own the full lifecycle of retail purchase orders from receipt through fulfillment • Review, validate, and enter POs into internal systems (EDI/manual) • Confirm order quantities, pricing, ship windows, and routing requirements • Proactively identify risks to fill rate, including inventory shortages or production delays • Communicate cuts, delays, and push-outs to customers in a timely and professional manner • Serve as primary point of contact for assigned Mass accounts (Target, Walmart) • Respond to all customer inquiries within defined SLA (same-day response expected) • Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)
🎯 Requirements
• 3+ years’ experience in customer service, order management, or supply chain (CPG preferred) • Direct experience with Target and/or Walmart highly preferred • Strong understanding of EDI, retail compliance, and routing requirements • Exceptional written and verbal English communication skills • Highly organized with strong attention to detail • Ability to manage multiple priorities in a fast-paced environment
🏖️ Benefits
• Food Allowance • Government Benefits • 13th Month pay • Work Equipment • Night Differential if applicable (10% of hourly rate) • 20 Leaves (after 6 months) • Holiday pay (200% on Regular holidays; 130% on Special holidays) • Overtime pay (max of 10.25 hrs/day) • Referral bonus (P10,000 if referral passed and stayed with the company for 3 months) • HMO (after 6 months)
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