Senior Consultant, Customer Experience – CX

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🕒 January 27

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Avalere

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • Consulting • SaaS

Avalere is a healthcare consulting firm founded in 2000, partnered with leading life sciences companies, health plans, providers, and investors. It provides objective analysis, balanced insights, and innovative, data-driven solutions to complex healthcare challenges. Avalere specializes in services such as market access, HEOR, patient-centered research, implementation science, evaluation, and due diligence. It operates as part of Avalere Health, dedicating efforts to help clients in the life sciences, health plans, providers, and private equity sectors to anticipate and adapt to industry trends. The firm offers insights into federal and state healthcare policies and aids clients in adapting to changes in the legislative and regulatory environment.

📋 Description

• Lead the development of patient journeys and experience frameworks • Operate at the intersection of patient insight, CX/UX thinking, and service design • Develop end-to-end patient journeys including Moments that Matter and unmet needs • Produce high-quality CX artefacts such as journey maps and service blueprints • Partner with research colleagues to translate findings into experience priorities • Mentor Consultants and Associate Consultants on journey thinking

🎯 Requirements

• Strong experience in CX, UX, or service design in healthcare, life sciences, or similarly complex environments • Demonstrated expertise in patient journey development and experience mapping • Comfort working in consulting, agency, or advisory settings • Strong synthesis, storytelling, and facilitation skills • A collaborative mindset and high bar for quality

🏖️ Benefits

• Up to a 7% pension contribution • Life insurance • Income protection • Private medical insurance • Flexible working arrangements • 25 days of annual leave plus two personal well-being days • Gifted end-of-year holidays • Early Summer Friday finish in June, July, and August • Access to free counselling • Personalized health support • Enhanced maternity, paternity, family leave, and fertility policies • Continuous opportunities for professional development