CX Named Account Manager

🕒 June 4

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

💰 Post-IPO Debt on 2022-06

AI • B2B • Communications

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. • Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya. • Maximize opportunities by driving the customer planning process. • Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction. • Develop accurate forecasts based on short and long-term growth plans. • Maintain long-term strategic partnerships at the executive level. • Ensure key executives understand how Avaya solutions meet their business needs. • Serve as the key client contact for all customers. • Introduce specialists and/or partners based on strategic sales activities. • Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience. • Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

🎯 Requirements

• 5+ years of executive-level enterprise UCaaS or CCaaS sales experience • Proven track record of managing and growing customer accounts with history of exceeding sales targets • Identify and build trusted advisor relationships with key influencers and decision makers up to and including C level positions • Collaborate with technical teams to customize solutions based on client requirements • Ability to lead virtual teams and collaborate effectively • Strategic thinker with strong planning and forecasting abilities • Languages: local languages and fluent English are required

🏖️ Benefits

• Opportunities for professional development and career advancement • Work in a fast-paced, collaborative, and supportive environment