Solutions Consultant – Enterprise, Enterprise Transformation

🕒 June 4

🇺🇸 United States – Remote

💵 $200k - $251k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2022-06

Consulting • Marketing • Logistics

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies. • Act as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmap. • Lead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooks. • Lead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitors. • Represent Avaya's technical perspective in customer Q&A sessions and security review calls. • Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE. • Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architectures. • Mentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEs.

🎯 Requirements

• 6 to 10+ years of technical pre-sales, systems engineering, or solutions architecture experience with enterprise software or cloud platforms. • Minimum 3 to 5 years of experience explicitly leading complex, multi-stakeholder, multi-year strategic account engagements ($2M+ TCV, C-suite, enterprise architecture). • Proven track record of technical wins on strategically complex opportunities, combined with the ability to build sophisticated business cases and ROI models. • Deep domain expertise in Customer Experience (CX), Contact Center (CCaaS), and Unified Communications (UCaaS) business outcomes. • Deep conceptual understanding of modern enterprise CCaaS and UCaaS architectures (e.g., Avaya, Genesys Cloud, NICE CXone, Five9), including omnichannel routing and AI-driven CX. • Expert-level API-first integration design (microservices, serverless, event-driven) and hands-on proficiency with RESTful APIs, Postman, modern frameworks (Python, JavaScript/TypeScript, Node.js), and API security (OAuth, JWT). • Advanced expertise in Generative/Agentic AI frameworks (LLMs, RAG, prompt engineering, fine-tuning), Model Context Protocol (MCP), and responsible AI governance. • Expert knowledge of enterprise data platforms (Databricks, Snowflake), ETL/ELT design, and real-time analytics mapping. • Deep command of enterprise networking (Firewalls, NAT, SBC placement) and cloud security/compliance frameworks (SOC2, HITRUST, FedRAMP, GDPR, HIPAA). • Expert mastery of MEDDPICC, which is the standard methodology and framework our Sales team utilizes for sales stage qualification and advancement. • Executive presence and elite presentation skills; the ability to command a room of business and technical stakeholders.

🏖️ Benefits

• benefits