Customer Service Representative

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October 22

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Aventus

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B2B • eCommerce

Aventus is an outsourcing partner that delivers customer experience services—customer support, technical support, QA-as-a-service (QAAS), and managed help desk—primarily for e-commerce and direct-to-consumer brands. They provide omnichannel and 24/7 support, customized training to align agents with clients’ brands, data-driven QA and analytics, and scalable managed services designed to increase CSAT, reduce refunds/returns, and handle seasonal demand without expanding client overhead.

201 - 500 employees

🤝 B2B

🛍️ eCommerce

📋 Description

• Provide high-quality, personalized support across multiple customer channels. • Act as an extension of our clients' brands, ensuring every interaction feels seamless and premium. • Utilize leading CX technology (e.g., Shopify, Gorgias, Zendesk) to enhance the customer experience. • Deliver proactive solutions that elevate the customer journey beyond expectations. • Collaborate with CX Coaches and Service Excellence Leaders to optimize performance and results.

🎯 Requirements

• Passionate about CX & Brand Representation – You go beyond customer service; you create experiences. • Advanced Fluent in English (C2 Level) – Strong, fluent communication in English is key. • Tech-Savvy & Adaptable – You embrace digital tools and evolving processes. • Driven by Excellence – You have a results-oriented mindset with a focus on quality. • A Team Player – Collaboration is at the heart of what we do.

🏖️ Benefits

• Career Growth & Development – We invest in mentorship, promotions, and leadership training to help you advance. • Equal Perks & Benefits – Whether you are an employee or contractor, you are entitled to paid time off, medical aid bonuses, and holiday incentives. • A Culture of Support & Recognition – We celebrate achievements, personal milestones, and contributions that drive excellence. • Paid Time Off & Holiday Bonuses – Recharge and get rewarded for your dedication. • Medical Aid Bonus – We contribute to your healthcare needs.