QA Specialist

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Aventus

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Aventus is an outsourcing partner that delivers customer experience services—customer support, technical support, QA-as-a-service (QAAS), and managed help desk—primarily for e-commerce and direct-to-consumer brands. They provide omnichannel and 24/7 support, customized training to align agents with clients’ brands, data-driven QA and analytics, and scalable managed services designed to increase CSAT, reduce refunds/returns, and handle seasonal demand without expanding client overhead.

📋 Description

• Conduct systematic audits of recorded calls, emails, and chat interactions. • Evaluate interactions using standardized quality parameters including communication skills, product knowledge, compliance, professionalism, and resolution effectiveness. • Deliver QA orientation to agents prior to nesting or production. • Lead weekly calibration sessions with clients to align on scoring standards and ensure consistency. • Respond to and process client-submitted audit requests. • Identify violations or risk areas related to regulatory compliance, data privacy, or internal protocols. • Ensure agent adherence to standard operating procedures, script usage, disclaimers, and escalation processes. • Recommend corrective actions when non-compliance is identified. • Provide timely, constructive, and specific feedback to agents through Scorebuddy or other QA platforms. • Participate in coaching syncs with Team Leaders or Training to align on developmental actions.

🎯 Requirements

• Minimum of 2-3 years of proven experience as a QA Specialist within the BPO industry, with a strong foundation in both facilitation and instructional design. • Ability to commit to 40 working hours per week, typically across five 9-hour shifts (including a 1-hour lunch break). • Flexibility to work weekends when business needs require. • C2 English proficiency, both verbal and written, with minimal to no accent. • Windows 10+ laptop/desktop, i5 processor (or better), 8GB+ RAM. • Noise-canceling headset with a clear mic. • Stable, wired internet connection (40 Mbps down / 20 Mbps up minimum). • A quiet, distraction-free remote setup — wherever in the world you call home. • Skilled in using and managing ticketing platforms, Zendesk, Gorgias, soft phone systems such as Five9, CRMS and Excel/Google Spreadsheet.

🏖️ Benefits

• 100% Remote Work - Work from anywhere in the Philippines. • Long-Term Career Growth – With opportunities to scale into higher leadership roles. • Competitive Pay – $5/hr + benefits as an independent contractor. • Supportive Culture – Work alongside a leadership team that values transparency, innovation, and your ideas. • Positive, People-First Vibes – We believe in balance, fun, and thriving together. • Annual Performance Reviews – Your growth gets recognized and rewarded.