Quality Assurance Specialist, Spanish Bilingual

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Palmetto

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💸 Finance

Energy • Finance

Palmetto is a company that offers comprehensive solar energy solutions for residential properties. It provides various solar services including design, financing, installation, maintenance, and energy system management. Palmetto aims to make clean energy accessible with its solar feasibility modeling platform and offers flexible payment options like solar lease, purchase, and subscription plans. The company prides itself on exceptional customer service and social impact, helping homeowners to manage their energy consumption efficiently while reducing their environmental footprint.

📋 Description

• Conduct regular quality audits of customer interactions (calls, emails, chats) • Score interactions using established QA scorecards and SOPs • Ensure compliance with internal processes and regulatory requirements • Identify critical errors, knowledge gaps, and behavioral trends • Deliver clear, actionable, and prioritized feedback to supervisors • Partner with supervisors to ensure feedback is understood and coached effectively • Identify recurring issues and systemic gaps impacting customer experience • Maintain accurate QA documentation and audit records

🎯 Requirements

• 2+ years of experience in Quality Assurance, Customer Experience, or related roles • Strong understanding of customer service best practices • Experience auditing customer interactions across multiple channels • Ability to interpret SOPs and apply them consistently • Excellent written and verbal communication skills in both English and Spanish • Strong attention to detail and critical thinking skills

🏖️ Benefits

• Unlimited PTO • Medical coverage • Dental coverage • Vision coverage • Paid parental leave • Retirement plans