Customer Success Manager

🔥 13 minutes ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AVEVA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

💼 Consulting

🏭 Manufacturing

Food & Beverage • Consulting • Manufacturing

AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability.

📋 Description

• Serve as the main customer contact for helping customers achieve faster value, stronger adoption, and better business outcomes from AVEVA solutions • Manage a portfolio of existing accounts through success planning, regular engagement, and trusted stakeholder relationships • Work cross-functionally with internal teams and partners to maximize customer value and support growth • Serve as the voice of the customer internally and help drive continuous improvement across products and services • Onboard customers by establishing relationships, educating them on AVEVA resources and services, setting expectations, identifying business goals, and accelerating deployment readiness • Support deployment by defining architecture, prioritizing solution rollouts, recommending services or support, defining enterprise roadmaps, managing services budgets, and coordinating AVEVA services and resources • Drive adoption by understanding customer business and operations, defining success plans, consulting on valuable AVEVA use cases, leveraging workshops, and promoting strategic AVEVA software • Identify expansion opportunities and collaborate with Sales to generate revenue • Travel to customer sites approximately 25% annually

🎯 Requirements

• 5+ years’ experience in similar roles • Strong verbal and written communication skills • Strong presentation skills on AVEVA core technologies, business initiatives and services or similar products • Ability to work well with cross-functional and geographically distributed teams • Strong multi-tasking ability with a keen sense of prioritization • Strong relationship management and organizational skills • Experience with project and program management methodology and techniques • Out-of-the-box thinking to deliver solutions and services tailored for individual customer profiles and situations • Ability to think strategically and tactically • Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday • 5+ years of relevant experience in the process manufacturing and/or Engineering & Construction industry • 3+ years of experience with AVEVA software products • Experience with AVEVA Engineering products is an added advantage • Industry knowledge in Oil & Gas, EPC, Power and Utilities, and Water & Wastewater • Proficiency in more than one language is a strong asset • Must undergo and pass a comprehensive background check • Proof of work authorization may be required as part of the background check

🏖️ Benefits

• Comprehensive background check before employment, conducted in accordance with local laws • Equal Opportunity Employer with an inclusive culture • Workplace certified as Great Place to Work® in multiple countries