Aviagen
1001 - 5000 employees
🍽️ Food & Beverage
🏭 Manufacturing
🌾 Agriculture
Food & Beverage • Manufacturing • Agriculture
Aviagen is a global provider focused on supplying quality broiler breeding stock, crucial for producing a sustainable source of protein to feed future generations. The company emphasizes teamwork, customer focus, and continuous improvement, striving to create a positive impact in the poultry industry. With a commitment to ethical practices and respect for diversity, Aviagen operates with a vision of meeting the distinct needs of customers worldwide.
Technical Service Manager, MENA
🔥 0 minutes ago
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Aviagen
1001 - 5000 employees
🍽️ Food & Beverage
🏭 Manufacturing
🌾 Agriculture
Food & Beverage • Manufacturing • Agriculture
Aviagen is a global provider focused on supplying quality broiler breeding stock, crucial for producing a sustainable source of protein to feed future generations. The company emphasizes teamwork, customer focus, and continuous improvement, striving to create a positive impact in the poultry industry. With a commitment to ethical practices and respect for diversity, Aviagen operates with a vision of meeting the distinct needs of customers worldwide.
📋 Description
• Drive customer satisfaction and retention through regular technical visits and structured customer engagement • Organize and conduct customer site visits to resolve operational needs, complaints, and customer requests • Lead and contribute to six-monthly customer review meetings • Provide data-driven technical feedback and share Aviagen documentation, guidelines, and best practices • Deliver technical support aligned with business plans and performance targets • Develop, implement, and monitor customer improvement plans and Product Improvement Plans • Track breeder first-week mortality and weekly chick shipments, identifying trends and performance risks • Monitor customer trial runs and new product testing, including data collection and performance evaluation • Record technical visits, customer interactions, and follow-up actions in Aviagen Macro CRM • Coordinate customer data submission to the Easy Flock internal tracking system • Collect and submit competitor production and performance data to internal databases • Prepare monthly technical reports for the STM and technical visit reports with the Data Analysis and Reporting Specialist • Coordinate specialist support across Nutrition, Veterinary, and Incubation disciplines • Collaborate with Commercial, Regional, and Product Managers on technical recommendations, customer strategies, and product positioning • Support customer issue resolution through cross-functional escalation and consistent communication to hatcheries • Contribute to DCFT/CST team meetings and facilitate information flow across technical, commercial, and operational teams • Ensure compliance with Aviagen biosecurity standards and enforce team biosecurity protocols • Attend PS/GP deliveries in the region and submit delivery data to Quality and Export departments • Represent Aviagen at relevant industry and commercial association meetings • Organize and contribute to annual TMEA Technical and CFT meetings • Prepare technical documentation and lead discussions within the assigned area • Maintain technical excellence through continuous learning about industry trends, technologies, and best practices
🎯 Requirements
• Bachelor’s degree in Veterinary Medicine, Agricultural Engineering, or an equivalent discipline • Minimum of 5 years’ experience in a similar technical or customer-facing role • Strong working knowledge of the poultry industry, including Grandparent, Parent Stock, and Broiler operations • Knowledge of Veterinary, Incubation, and Nutrition disciplines is an advantage • Experience with a CRM system; Microsoft Dynamics 365 is preferred • Proficient in Microsoft Office applications and general internet-based tools • Strong command of the English language, written and verbal • Knowledge of Arabic and French is a plus • Willingness and ability to travel up to 70% in the MENA region • Ability to apply technical knowledge and data analysis to diagnose issues and improve flock and product performance • Ability to work with commercial, product, quality, operations, and specialist teams in a matrix environment • Ability to use CRM and internal systems accurately and produce clear reports and actionable insights
🏖️ Benefits
• Career opportunities that impact an industry • Environment that promotes innovation and progressive approaches to problem solving
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