Senior Operations & AI Lead

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🕒 June 4

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Avow

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Avow is a software platform designed for patient education and consent. It assists clinicians and healthcare professionals in communicating effectively with patients by providing video content about treatments and procedures. This empowers patients to be well-informed and take an active role in advocating for their own health and well-being.

📋 Description

• Drive operational efficiency across the company, identify bottlenecks, redesign processes, and help build the operating system that lets AVOW scale without proportional headcount growth. • Partner with C-level peers to align cross-functional priorities and unblock operational dependencies. • Partner with the Product team on tool and platform rollouts, serving as the operational bridge between what's built and how it gets embedded into team workflows. • Own the post-launch phase of any tool or process implementation: monitor adoption, collect feedback, troubleshoot friction, and iterate — success is measured by actual usage, not deployment. • Shape and execute AVOW’s AI strategy, where we use it, where we deliberately don’t, and what we expect from it commercially and operationally. • Partner closely with our Data Protection Officer to develop and maintain AI policy and ensure compliance with GDPR, the EU AI Act, and internal data governance standards. • Design, build, and govern internal AI workflows that automate manual processes across the company. • Set the standards for quality, oversight, and human-in-the-loop review of AI-driven outputs. • Upskill the organization through workshops, playbooks, and reusable templates that make AI usable for non-technical colleagues.

🎯 Requirements

• 5+ years of experience in operations, business operations, project management, or a comparable role, ideally in a tech or digital company. • A demonstrated track record of designing and implementing AI or automation initiatives that delivered measurable business impact (cost, time, or quality). • Comfortable operating cross-functionally with C-level peers in an international, fast-moving environment. • Hands-on enough to build the first version yourself; strategic enough to design the next ten. • A sharp commercial instinct, you measure success in business outcomes, not output volume. • Familiarity with the modern AI and automation stack: LLMs (Claude, Gemini), workflow orchestration (n8n, Make), and lightweight scripting (JavaScript, JSON).

🏖️ Benefits

• Learning & Development opportunities • Sabbatical policy • Subsidies for public transportation, sports, and German courses • Bike leasing program • Healthy (also not so healthy) snacks in the office every day