Customer Support Representative Requirements Management – Public Sector

🕒 January 30

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Axians

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Cybersecurity • Telecommunications • Enterprise

Axians is a global ICT systems integrator and managed services provider that designs, deploys and operates network, cloud, cybersecurity and business application solutions for enterprise and public-sector customers. The company delivers services across telecom infrastructures, enterprise networks, cloud & datacenter, digital workspaces, OT/IT integration, IoT and SAP/ERP implementations, and offers SOC-as-a-Service, managed security, and sustainability-focused solutions. Axians serves industries including banking, healthcare, government, utilities and carriers, emphasising people-centric delivery and digital transformation at scale.

📋 Description

• You are one of the primary points of contact for our church clients and support them with questions related to our Infoma Kirche software. • You analyze incoming requests, classify them technically, and document everything clearly in the ticketing system. • After your onboarding, you will independently handle general support cases via remote support. • You prepare more complex issues in a structured way and resolve them together with our development team — from concept to final testing. • You actively contribute to the development and optimization of our support and service processes.

🎯 Requirements

• Enjoy communicating and have a genuine service-oriented attitude when dealing with people. • Good knowledge in one of the following areas: Business Informatics, Business Administration, or Public Administration. • An independent, careful working style as well as strong self-motivation and organizational skills. • Willingness to learn new things and to continuously develop yourself.

🏖️ Benefits

• Participation in the company stock program, including subsidies for free shares and support for company pension schemes • Flexible working time models (e.g. part-time, flexitime, trust-based working hours, ...) and the option to work remotely • Access to an external employee assistance platform for all life situations (e.g. advice for caring for dependents, childcare options, support with private or professional issues, ...) • Health prevention measures and sports offers, e.g. EGYM Wellpass or bike leasing • Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career path and much more!