Regional Support Manager

🔥 0 minutes ago

🇧🇪 Belgium – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Drive customer success and technical adoption of Axon products and solutions for Public Safety and adjacent sectors in the region • Become the dedicated technical expert across the Axon ecosystem and maintain deep knowledge of current and expanding product deployments • Serve as technical liaison between Axon, customers, and strategic delivery partners • Follow up on customer requests • Work with the sales team to support existing customers • Manage tickets and RMA and collaborate with internal teams throughout issue and adoption lifecycles • Coordinate and schedule regular calls with existing customers • Focus on customer loyalty • Proactively suggest innovative ways to help customers succeed with Axon products • Facilitate integration with existing customer platforms • Install and commission solutions • Travel up to approximately 40%, nationally and internationally

🎯 Requirements

• Fluent Dutch and English written and verbal communication skills is essential • Tactically focused on managing customer success adoption • Mission driven mentality, highly motivated, with a drive to execute on tasks • Strong technical foundation including working knowledge of enterprise networking: TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting • Working knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration • Working knowledge of Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts • Working knowledge of integration patterns, system interoperability, and enterprise application ecosystems • Technical troubleshooting across software, networking, configuration, and infrastructure domains • Ability to legally live in territory and travel to other countries as required; may require personally obtaining work and travel visas • Ability to work with all levels in an organization effectively and build strong partnerships • Proficiency in MS Office, CRM, and collaboration tools, including Salesforce and Trello

🏖️ Benefits

• Travel opportunities across Benelux, Nordics, and Baltics • Remote working when not travelling to customer sites

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