Azurreo
51 - 200 employees
📡 Telecommunications
🏢 Enterprise
🤝 B2B
Telecommunications • Enterprise • B2B
Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.
Technical Support Specialist
Job not on LinkedIn
🔥 10 minutes ago
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Azurreo
51 - 200 employees
📡 Telecommunications
🏢 Enterprise
🤝 B2B
Telecommunications • Enterprise • B2B
Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.
📋 Description
• Own assigned tickets end to end from first contact through resolution • Keep tickets moving within SLA and follow up until customers confirm resolution • Troubleshoot Tier 1 networking, connectivity, and hosting issues • Investigate DNS, SSL certificates, FTP, email configuration, IP, port, and basic routing problems • Support routers, gateways, SIM management systems, connected devices, and customer telecom platforms • Build an understanding of each customer’s environment • Communicate with customers by email, internal Support platform, phone, and WhatsApp • Document troubleshooting steps and findings clearly • Escalate complex cases to Tier 2 or senior engineers with complete notes • Contribute solved issues to the knowledge base • Check the ticket queue and items approaching SLA • Perform end-of-day handovers
🎯 Requirements
• Resident in Syria or Turkey • Reliable internet connection and workable home setup • Contingency plan for power or connectivity disruptions • 1–3 years of experience in technical support, IT support, helpdesk, or network support • Fluent English, written and spoken • Solid networking fundamentals including TCP/IP, DNS, common ports, and internet services • Knowledge of SSL certificates, FTP, and email configuration • Genuine troubleshooting ability and capacity to explain reasoning • Availability for overtime when required • A degree in IT, Computer Science, Telecommunications, or a related field is useful but not required • Experience with ISPs, hosting providers, telecom operators, or MSPs is a plus • Exposure to VoIP, VPN, SD-WAN, or mobile networks is a plus • Experience with routers, gateways, or SIM management platforms is a plus • Experience with phone, WhatsApp, or remote-access support is a plus • CCNA, Network+, MCSA, or similar certification is a plus • Experience supporting international customers is a plus • Experience using AI tools such as ChatGPT is a plus
🏖️ Benefits
• 14 days of paid leave per year, plus public holidays in accordance with local law • Overtime compensated in time off or additional pay • Performance-based bonuses • Salary reviewed after the first year and at the annual review cycle • Company laptop and headset shipped by the IT team • Microsoft 365 licence • 100% remote work • Genuine international exposure with colleagues and customers across four continents • Structured onboarding and hands-on training • Direct mentoring from experienced technical leaders • Internal promotion opportunities • Full training on company platforms and customer equipment
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