B2Spin Limited
1 - 10 employees
Founded 2022
🎮 Gaming
👥 B2C
Gaming • B2C
B2Spin Limited is a Gibraltar-registered, globally distributed game studio that builds free-to-play, social games optimized for the mobile web. The company focuses on creating unique selling points and best-in-class in-game features to grow a large player base, encourages social and community-driven play, and partners with content creators while recruiting talent to expand its games portfolio.
Customer Support Agent
🔥 1 hour ago
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B2Spin Limited
1 - 10 employees
Founded 2022
🎮 Gaming
👥 B2C
Gaming • B2C
B2Spin Limited is a Gibraltar-registered, globally distributed game studio that builds free-to-play, social games optimized for the mobile web. The company focuses on creating unique selling points and best-in-class in-game features to grow a large player base, encourages social and community-driven play, and partners with content creators while recruiting talent to expand its games portfolio.
📋 Description
• Deliver outstanding service by addressing customer inquiries with professionalism and empathy across multiple channels (email, chat, phone) • Investigate and resolve customer complaints by identifying issues, determining root causes, and implementing effective solutions • Manage complex or high-priority customer issues and guide junior agents through difficult situations • Recommend relevant products or services by analyzing customer feedback and usage trends • Go the extra mile to enhance customer satisfaction and promote brand loyalty • Maintain accurate and detailed logs of all customer interactions and update customer records • Consistently meet or exceed team KPIs and SLAs in a remote, metrics-driven environment • Share best practices and contribute ideas to enhance customer support operations
🎯 Requirements
• Minimum 2+ years in a customer service role within the iGaming or social casino industry • Experience handling escalations and mentoring junior agents • Bachelor’s degree preferred, or at least 2 years of college education • Proficient in Zendesk and general IT systems • Strong communication and presentation skills in English (written and spoken) • High emotional intelligence and the ability to adapt to a variety of personalities • Exceptional multitasking, prioritization, and time-management skills
🏖️ Benefits
• Competitive salary • Flexible and fully remote work environment • Opportunities for training and career development • Potential for growth within a global and rapidly expanding company
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