Customer Service Assistant – Tourism

Job not on LinkedIn

🔥 2 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bancorbrás

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

✈️ Travel

🛡️ Insurance

Travel • Insurance • Tourism

Bancorbrás is a conglomerate of companies operating in Brazil for over 40 years, specializing in tourism, consortia, and insurance. With a diverse portfolio, Bancorbrás strives to enhance quality of life for its clients by offering travel experiences, facilitating investments, and providing insurance solutions tailored to various needs. The company also emphasizes its commitment to social citizenship through philanthropic activities conducted by the Instituto Bancorbrás.

📋 Description

• Provide customer support via chat, WhatsApp, email, and social media • Answer questions about travel, hotels, reservations, the Zarpo website, and procedures • Support pre-sales, post-sales, and reservation follow-up • Resolve requests and complaints promptly, empathetically, and professionally • Conduct targeted reservation checks to prevent potential issues during customers’ trips • Open support tickets and track requests, advising customers of timelines and next steps • Participate in training sessions, meetings, briefings, and courses • Support continuous improvement and customer experience initiatives • Collect and share customer feedback and insights with the team and management • Work Sunday shifts, providing pre-sales and post-sales support and handling emergency situations related to reservations and trips

🎯 Requirements

• High school diploma • College or university degree in progress or completed preferred, particularly in Tourism or a related field • Experience or knowledge in customer service • Intermediate proficiency in Excel and/or Google Sheets • Basic knowledge of geography, travel destinations, and travel logistics • Comfortable using a variety of tools and systems • Strong verbal and written communication skills • Organization, attention to detail, and time management skills • Proactive approach and sense of urgency • Ability to solve problems and manage multiple requests simultaneously • Adaptability and ability to learn quickly and work as part of a team • Availability to work Sunday shifts once or twice a month, as needed

🏖️ Benefits

• Attendance Bonus: Three paid days off per year • Education Assistance: 50% reimbursement for courses focused on professional development, available after one year with the company • Home Office Allowance: Monthly payment to help cover remote-work expenses • Childcare Assistance for children under six years of age • Christmas Basket: Special year-end bonus • Health Insurance with nationwide coverage and co-payments • Dental Insurance • Private Pension Plan with company contributions • Life Insurance • TRIB PASS – Leisure and Tourism Platform: 50% subsidy of the monthly fee • Meal and Food Allowance (Caju Card), provided for each day worked • Wellhub (formerly Gympass)