Customer Experience Analyst

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ASAAS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

📋 Description

• Provide technical support to customers regarding questions and issues related to the Electronic Service Invoice (NFS-e) product • Investigate the root causes of issuance errors and municipality rejections, independently managing cases from start to finish • Carry out daily proactive and preventive customer outreach to address outstanding issues and invoicing instabilities • Engage and follow up with internal Technical Support, partners, and vendors until each request is fully resolved • Log customer interactions and document technical analyses, ensuring information traceability and organized ticket queues • Identify recurring issues and propose improvements to processes, documentation, and the invoicing product itself • Contribute to the development of support materials and help train other internal teams on tax processes • Monitor and ensure the achievement of the team’s operational goals and KPIs

🎯 Requirements

• High school diploma • Experience in customer service or technical support within technology companies, fintechs, SaaS platforms, or ERP systems • Knowledge of NFS-e, including issuance, cancellation, status inquiries, and common invoice-related issues • Experience using customer service and ticketing tools on a daily basis • Preferred: experience providing direct technical support for invoice-issuing systems or NFS-e integration platforms • Preferred: prior knowledge of the structure and impacts of Brazil’s Tax Reform on the invoicing workflow • Preferred: experience opening and following up on technical tickets with integration partners or external portals/municipalities

🏖️ Benefits

• Medical and dental insurance with no copay • Life insurance • Medication allowance • Fitness allowance • Four free therapy or nutritionist sessions per month • Quick massage at headquarters • Flexible meal benefit on a Visa card • Complimentary food at headquarters • Childcare allowance • Parental support program • Extended maternity and paternity leave • In-house training platform • Education allowance covering 70% of undergraduate and language-course tuition • Allowance for purchasing courses and books • Home office allowance • Work equipment • Home-office furniture allowance • Partnership with WOBA for coworking access throughout Brazil • Birthday-month day off • Happy hour allowance • Referral bonus for new hires • Annual performance-based bonus • Stock options plan • No dress code