Customer Experience Analyst III

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RecargaPay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

💰 $10M Debt Financing on 2022-07

Consulting • Logistics • Marketing

RecargaPay is a leading all-in-one payment platform in Brazil, dedicated to providing easy and secure access to mobile payments and digital financial services for everyone. The platform enables users to pay bills, recharge transportation and mobile phones, purchase gift cards, and make Pix transactions with credit cards. RecargaPay offers a comprehensive range of financial services, including cashback rewards, small loans, and a digital wallet with daily interest accrual. Additionally, they provide services to businesses, such as free business accounts, payment processing, and marketing solutions. With a focus on accessibility and innovation, RecargaPay strives to change how payments are made in Brazil.

📋 Description

• Build AI agents and automation solutions for customer support processes, including the help center, bots, fallback flows, and escalation to human support. • Break down customer support processes into end-to-end executable logic, ensuring process consistency and quality across support channels. • Measure the impact of each new solution on team metrics and business success indicators. • Collaborate with Product, Tech, and Operations teams to ensure successful product strategy execution and a high-quality customer experience. • Document and keep processes, AI agents, and automation solutions up to date.

🎯 Requirements

• Demonstrated fluency with automation and AI tools, including building autonomous agents, as part of the daily workflow to accelerate analysis and changes to solutions and processes. • AI-native mindset: strong technical expertise in prompt engineering, agent architecture, and automated workflows. Automation-first mindset: actively seeks to improve manual work through intelligent workflows. • Translate findings and data analyses into tangible, high-impact decisions for self-service and human-support solutions and processes. • Proficiency in SQL and tools such as Claude, n8n, Databricks, Zendesk, or similar platforms. • Ability to quickly learn a new domain and translate that knowledge into practical solutions. • Strong logical and sequential thinking, with the ability to map cause-and-effect relationships. • Autonomy and seniority to propose and implement solutions without constant supervision. • Ability to present and defend solution and process decisions to stakeholders. • Comfortable working in interdisciplinary, fast-paced environments. • Preferred: prior experience in customer experience.

🏖️ Benefits

• Competitive, market-aligned salary. • Remote work — wherever you are, you are part of the team! • Home office allowance deposited monthly through the RecargaPay app. • Health and dental insurance with no copay. • Life insurance. • Flexible meal allowance via Flash. • TotalPass membership to support your health and well-being.