Customer Support Assistant

🔥 15 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ASAAS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

📋 Description

• Assist customers via WhatsApp, chat, unified email through Zendesk, and phone • Understand each customer’s business model needs and guide them in maximizing the value of Asaas tools • Investigate the root causes of issues before responding, prioritizing accuracy and first-contact resolution • Provide in-depth support on tax invoice issuance, collections workflows, PIX rules, receivables advances, and related products • Identify friction points, recurring pain points, and bottlenecks throughout the customer journey • Report feedback and suggest process and product improvements • Manage your own routine with a focus on productivity targets and quality indicators such as CSAT and response time

🎯 Requirements

• Solid experience in customer support within fintechs, digital banks, payment providers, or financial institutions • Experience providing support through written channels and by phone • Knowledge of banking matters and financial operations, including payment methods, PIX, receivables advances, financial reconciliation, and tax invoice issuance • Excellent verbal and written communication skills • Ability to explain business rules and financial terms clearly, empathetically, and in a didactic manner • Ability to quickly absorb new processes and manage your own support queue • Strong technical aptitude and ability to navigate multiple systems simultaneously • Preferred: experience with Zendesk • Preferred: familiarity with API integrations and ability to interpret technical documentation • Preferred: experience supporting businesses at different stages of maturity • Preferred: familiarity with support metrics such as CSAT, NPS, and average handling time (AHT) • 8-hour workday • CLT employment contract

🏖️ Benefits

• Medical and dental insurance with no co-pay • Life insurance • Prescription medication allowance • Fitness allowance • Four free therapy or nutritionist sessions per month • Quick massage at the headquarters • Flexible meal and food allowance on a Visa card • Complimentary food at the headquarters • Childcare allowance • Parental support program • Extended maternity and paternity leave • In-company training platform • Education allowance covering 70% of undergraduate and language course tuition, as well as courses and books • Home office allowance • Work equipment • Home office furniture allowance • Partnership with WOBA for coworking space access throughout Brazil • Birthday-month day off • Happy hour allowance • Referral bonus for new employees • Annual performance-based bonus • Stock options plan • No dress code