Customer Support Executive – English, German, French

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LiveAboard.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

Travel

LiveAboard. com is an online platform that simplifies the process of booking liveaboard travel experiences. With access to 53 countries and 479 ships, the company offers 37,945 trips and relies on over 50,370 verified customer reviews. Customers can compare and book a variety of cruises, including diving and adventure cruises, across hidden coasts, wildlife-rich archipelagos, and iconic rivers. LiveAboard. com provides 24/7 expert support and a best price guarantee without any booking fees. This provides travelers with memorable experiences off the beaten path, focusing on natural beauty and cultural immersion.

📋 Description

• Assist guests in finding, booking, and planning their perfect trip • Offer expert guidance and recommendations based on guests' needs • Liaise between guests and partners to ensure seamless communication • Provide important information and address inquiries from guests and partners • Resolve issues and complaints through effective problem-solving • Ensure accuracy throughout the order process • Work independently as a remote team member • Collaborate with the team to meet and exceed performance targets • Cultivate strong relationships with guests and partners to foster trust and loyalty • Prepare guests for their upcoming adventure and drive guest and partner satisfaction

🎯 Requirements

• Previous experience in customer service is a must • Customer support and remote work experience • Must be based in the Americas for scheduling purposes • Experience in remote and fully independent working • Fluent in English with clear, professional verbal and written communication skills • German or French is extremely desirable • Other EU languages considered • Understanding of scuba diving-related products and services is extremely desirable • Proven analytical and problem-solving abilities • Exceptional attention to detail • Ability to work effectively both independently and as part of a remote team • Strong interpersonal skills, with a focus on building positive relationships • Positive attitude and commitment to delivering exceptional service • Flexibility to work weekends and adapt to a dynamic work environment • Experience in the travel industry is desirable • Diving certificate is a big plus • Applications must include a CV and cover letter

🏖️ Benefits

• Opportunity to work remotely • Remote team collaboration • Flexible scheduling to work weekends and adapt to a dynamic work environment