Fire & Security Service Engineer

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August 22

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ENGINEERING DESIGN CONSULTANCY GROUP

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B2B • Security • Manufacturing

ENGINEERING DESIGN CONSULTANCY GROUP is a family-owned company with a rich history dating back to 1926, specializing in security solutions including locks, alarms, and custom door designs. They pride themselves on providing high-quality security products and services to both residential and commercial clients in London and beyond. The company emphasizes family values and professional development, fostering a nurturing environment for employees to grow and excel in their careers.

51 - 200 employees

🤝 B2B

🔐 Security

📋 Description

• Join London's leading and most prestigious Security company as a Fire and Security Service Engineer. • Steeped in history, innovation and excellence, Banham is seeking a highly skilled, experienced and dedicated Fire and Security engineer to join our established aftercare service team. • This is a field engineering role to respond to both pre-arranged and emergency response calls. • Provide exceptional service and support to ensure the ongoing functionality and reliability of our customers' security systems. • Strong technical expertise of various intruder alarm systems, alongside working in the field combined with excellent problem-solving abilities, and a commitment to delivering superior customer service. • Conduct scheduled maintenance visits to inspect and service intruder alarm systems, including testing sensors, control panels, and communication devices. • Provide technical support and assistance to customers via phone, email, or on-site visits, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. • Maintain accurate records of all service activities, including maintenance visits, repairs, upgrades, and customer interactions, utilising company software and databases.

🎯 Requirements

• Established experience as a Security Service Engineer, with knowledge of Intruder Alarm equipment, CCTV, Fire Alarm equipment and Access Control. • You must hold a UK driving licence with no more than 6 points. • Be able to work 1 in every 6 weekends - day time hours. (Paid Standby and commission on call outs). • Pass an enhanced DBS to facilitate working in Schools and sites that support vulnerable people. • Able to work at height. • Minimum of 5 years experience working as a Security Service Engineer with various security systems.

🏖️ Benefits

• 33 days Annual Leave (includes bank holidays) • Sick Pay that increases with length of service • Subsidised Private Medical Cover after completing and passing probationary period • Annual season ticket loan & Banham interest-free loan • Cycle to work & Home & Tech scheme (up to the value of £2k) • Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) • Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries • Auto-enrolment into our pension scheme • Training and development opportunities (including day releases for studies/exams) • Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens) • Up to 50% off Banham products • Banham Social Events • Employee recognition rewards and moments of magic prizes • Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend. • An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)