Call Center Representative – Outbound Appointment Setter

🕒 May 20

🌽 Illinois, Kentucky, +3 more states – Remote

🌽 Illinois – Remote 🐎 Kentucky – Remote 🌶️ New Mexico – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Bath & Cabinet Experts

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 B2C

🛒 Retail

B2C • Retail

Bath & Cabinet Experts is a regional residential bathroom remodeling company serving Indiana, Ohio, and Kentucky that specializes in tub and shower replacements, walk-in and safety tubs, and accessible shower conversions. As the exclusive Jacuzzi Bath Remodel dealer in the area, they provide free in-home consultations, in-house professional installations (often completed in one day), financing options, and a limited lifetime warranty. The company focuses on comfort, accessibility, and quick, turnkey bathroom renovations for homeowners, with strong local reputations and customer reviews.

📋 Description

• Responsible for engaging with prospective clients with the goal of setting appointments for the sales team • Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients • Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments • Follow the designated sales process for appointment setting including confirming full and accurate client information • Ensure all activity and information is accurately logged in CRM • Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts

🎯 Requirements

• Prior experience in a multi-product sales environment preferred • Background in home improvement inside sales strongly desired • High School diploma or equivalent required • 1+ year of call center experience required • Experience with Lead Perfection CRM a plus • Must be able to work independently in a fast-paced environment • Excellent phone and communication skills • Be energetic and have a positive attitude • Must be task oriented and driven to meet and exceed goals

🏖️ Benefits

• Full-time W2 employment with competitive pay and several bonus opportunities • Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match • Paid Time Off including paid holidays and your birthday off! • Flexible remote schedule with weekend availability • Ongoing training to grow your skills • Work in a supportive, award-winning company that values people and performance