Senior Client Success Strategist, Enterprise Accounts

🔥 18 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10) • Ensure renewal and growth of each account in your portfolio • Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally • Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives • Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future • Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions • Craft compelling narratives out of performance data to convey our value • Attend and host relationship building and networking events • Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

🎯 Requirements

• 3+ years experience managing large recurring enterprise deals • Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients • Charismatic and exceptional communicator • You are naturally consultative and love to teach complex concepts in a simple way • You love brainstorming, creative thinking and are an excellent problem solver • Project management comes easy to you and you have the ability to prioritize and maintain focus • Deeply analytical and excited to dig into the data • Not afraid of a complex technical product • You are energetic, positive, and have a solutions-first approach • You are unafraid of taking on new responsibilities • You are self-directed, hard-working, and passionate about what you do • You have a take control and get things done mindset, and activity that reflects such