Senior Customer Success Manager – Government

🔥 12 hours ago

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Propelus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

📋 Compliance

⚕️ Healthcare Insurance

📚 Education

Compliance • Healthcare Insurance • Education

Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.

📋 Description

• Serve as the primary owner for a portfolio of government regulatory boards and state agencies. • Develop success plans that align our technology with specific agency mandates. • Lead customized training programs that empower staff within regulators and associations. • Take end-to-end ownership of monitoring engagement metrics. • Act as the lead problem-solver for complex account hurdles. • Conduct high-level strategic reviews to assess progress.

🎯 Requirements

• 5+ years of B2B SaaS Customer Success or Account Management experience specifically managing government, regulatory, or public health accounts. • Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred. • Exceptional ability to communicate with non-technical government leaders. • A self-sufficient professional who thrives in a remote environment. • A problem-solver who can identify a potential churn risk a year in advance.

🏖️ Benefits

• Professional development allowance to help you grow in the ways that mean the most to you. • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent. • 401K with company matching, as well as financial planning education and resources. • Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. • Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you.