Senior Manager, Executive Office

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Big Brothers Big Sisters of America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1904

Big Brothers Big Sisters of America is a leading youth mentoring organization dedicated to helping the next generation succeed and thrive. With a mission to transform mentorship across the United States, Big Brothers Big Sisters matches adult volunteers ('Bigs') with children ('Littles') aged 6 through 18, fostering positive relationships that make a lasting impact on the lives of young people. Through community and school-based programs, the organization supports children from diverse backgrounds, including those from military families and with incarcerated parents. Committed to boosting self-confidence, educational outcomes, and impacting juvenile justice positively, Big Brothers Big Sisters relies on donor and volunteer support to expand its reach and influence.

📋 Description

• Overseeing executive and national office administration • Key partner relationship management • Travel for the CEO, and additional tasks that support efficiency and ease in the CEO’s leadership of national priorities. • Design and implement a Salesforce-based CRM strategy to support the CEO's proactive relationship management with donors, board members, partners, and key stakeholders • Partner with the Chief of Staff and executive team to translate relationship priorities into CRM workflows, contact lists, and outreach cadences • Create and manage a moves management pipeline to track the status and next steps for high-priority relationships across fundraising, advocacy, and partnership goals • Train and support staff who contribute to CRM data, establishing data hygiene standards and input protocols • Collaborate effectively across the organization to project manage CEO engagements including BBBS agencies and CEO-led thought leadership convenings • Lead integration and planning for cross-functional CEO engagements with internal and external stakeholders to deliver maximum impact • Work in close partnership with the Chief of Staff to provide collaborative oversight and seamless coordination of executive office activities • Oversee and provide support as needed in Executive Office Project management • Work in collaboration with the Chief of Staff to align, manage and maximize the CEO’s travel schedule, meetings, deliverables, and engagements • Work in close partnership with the CEO on deliverables related to stewardship and alignment for BBBSA Board members and meetings • Work in close coordination with the executive office team on briefing and preparation regarding CEO executive visibility engagements • Support the CEO in executing priorities, working on and at times leading strategic and priority projects • Represent the executive office to ensure staff, partners and visitors are received warmly on behalf of the CEO, virtually and in person, and that all requests/messages to or from the CEO are rapidly addressed. • Support presentation and materials management for CEO-led meetings and communications including but not limited to, presentation slide revisions, email communications, etc. • Creates and/or formats PowerPoint presentations, correspondence and documents • Recruit, train, retain, and cultivate professional development of direct reports. • Create a dynamic, supportive, and effective team that is impactful across the BBBSA and the Big Brothers Big Sisters Network. • Lead and manage resources (people and capital) that retain and cultivate positive, measurable success. • Monitor progress against performance targets; implement countermeasures as needed. • Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values. • Provide consistent follow-up regarding assigned projects and after meetings. • Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential.

🎯 Requirements

• Bachelor’s degree or equivalent, relevant business experience • A minimum of 8-10 years senior level executive assistance, operations management, administrative and project for a national company; nonprofit and board experience preferred but not required. • Extremely proficient in knowledge and application of Microsoft Office Suite with advanced expertise in Office, Outlook, Word, PowerPoint, and Excel. • Advanced practical knowledge in organization, project management, travel and relationship management platforms including, but not limited, to Microsoft Asana, OneNote, SharePoint, NEO1 or Concur; Travel, Salesforce CRM, virtual meeting platforms (e.g., zoom, Microsoft Teams, etc.) or similar software with the ability to learn new or updated technology. • Excellent time management skills with a proven ability to meet deadlines. • Expert level verbal and written communication skills and attention to detail; • Excellent interpersonal skills with proven ability to build rapport and maintain relationships across a variety of internal and external stakeholders; • Extensive knowledge of office administration, clerical systems and procedures, and recordkeeping systems. • Ability to identify and solve problems and appropriately facilitate conflict resolution. • Highly organized approach with demonstrated ability to handle multiple projects, set and manage priorities, timelines and budgets within fast-paced environment while maintaining a commitment to high quality, detail- oriented work. • Leadership and cross functional project management skills with the ability to motivate and galvanize others toward a common goal. • Proven adaptability, ability to handle multiple projects and timelines and within a fast-paced environment while maintaining a commitment to discretion, timeliness and high quality, detail-oriented work, • Demonstrates initiative, creativity and innovation; Exceptional attention to detail and organization. • Sound judgment, discretion, and ability to handle sensitive information. • Experience with document and file management tools.

🏖️ Benefits

• Travel: Approximately 20%