Senior Director, Client Engagement

Job not on LinkedIn

🕒 April 29

🏄 California – Remote

🏄 California – Remote

💵 $160k - $170k / year

⏰ Full Time

🟠 Senior

👔 Director

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Providing project management to lead Brown & Brown PBM client relationships. • Overseeing implementation and ongoing processes of client deliverables and projects • Conducting quarterly reviews with clients • Responding to ongoing client issues and other client/partner requirements • Participate in vendor management activities including escalation and resolution of issues on behalf of client • Development of project plans taking into consideration the overall team and client expectations • Coordination of RFPs, renewals, and market check projects for assigned client relationships • Manage client engagement teammate within NPT • Engage in recruiting and selection process • Provide mentorship and training • Support the pharmacy analytics department in drug claims data analysis involving pharmacy client relationships and projects. • Detailed analysis of pharmacy utilization and financial performance to provide key insights to clients for trend management • Using reporting and output to identify key areas of focus, costs and trends to research and question data further • Providing commentary and recommendations based on the results to clients on an ongoing basis • Peer reviewing analyses for quality assurance • Coordination with PBMs and external vendor partners to receive necessary data, information and responses • Adhering to project timelines including requests and follow up to ensure all data is received according to project plans • As a part of renewals, RFPs, and market checks – perform contract review and negotiation with selected PBMs and vendor partners • Assist in organic growth goals through sales opportunities with NPT and existing clients. • Upsell of additional pharmacy services and pursue cross-sell referrals to broader Brown & Brown departments for non-pharmacy services opportunities.

🎯 Requirements

• Bachelor’s degree • 10+ years’ experience in similar role including health care or pharmacy benefit management experience • Robust project management, organizational and communication skills – written and verbal • Experience with consulting or Pharmacy Benefit Management preferred • Strong technical background and proficient computer skills – Excel, Access, Word, PowerPoint and Project Planning • Proficient critical thinking skills • Self-starter attitude with ability to work independently or in team setting • Very detail oriented with ability to self-prioritize • Ability to travel, including overnight, as needed for client meetings/functions

🏖️ Benefits

• Medical/Rx • Dental • Vision • Life Insurance • Disability Insurance • ESPP • 401k • Student Loan Assistance • Tuition Reimbursement • Free Mental Health & Enhanced Advocacy Services • Paid Time Off • Holidays • Preferred Partner Discounts