Workflow Support Specialist

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

🛍️ eCommerce

☁️ SaaS

🚗 Transport

eCommerce • SaaS • Transport

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Collaborate with 3rd level support in bug/ error evaluation and detection • Perform technical database and GDS resolutions • Create test plans for product and development teams • Work with support systems to gather information and recreate issues • Ensure that information gathered is understandable for diagnosis • Perform database/ technical data configuration • Provide feedback for product /development teams on issues • Keep details of new and recurring issues, detect patterns for product and development solutions • Present methods to simplify technical configurations to enable 2nd level to provide continued support

🎯 Requirements

• Extensive travel reservations & process experience • Expert level knowledge of GDS Amadeus • Strong problem solving & process reengineering skills • Ability to handle medium & high risk projects & accounts • Programming experience using GDS or non-industry languages (VB, JAVA, .net) • Excellent verbal & written communication skills in English

🏖️ Benefits

• Flexible working hours • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated