Customer Experience Consultant

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💸 Finance

🔐 Security

👥 B2C

💰 Post-IPO Debt on 2018-04

Finance • Security • B2C

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Own first line support for day-to-day operational and technical questions for our standard support customers. • Assess service statistics and prepare detailed reports. • Manage and track issues to ensure accurate and complete resolution. • Lead customer initiatives and manage all phases of customer project lifecycle. • Represent the voice of the customer to inform sales process and product roadmap. • Provide operational support for customers under your management for all issues related to our platforms.

🎯 Requirements

• Bachelor’s degree in business, finance or computer science or the equivalent • 3+ years consultancy, project management, implementation management and/or fraud management experience • Effective customer-service orientation and relationship-building skills • Advanced skills with MS Word, Excel, and PowerPoint • Fluency in Spanish, Portuguese preferred • Working knowledge of JSON, Tableau, Looker and/or Databricks

🏖️ Benefits

• Health insurance • Flexible work arrangements • Paid time off