Customer Experience Consultant

Job not on LinkedIn

🕒 July 7

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Own first-line support for day-to-day operational and technical questions from standard support customers • Assess service statistics and prepare detailed reports against SLA standards • Manage and track issues through accurate and complete resolution • Provide expertise across fraud and identity platforms and services • Identify creative and efficient solutions to customer objectives • Lead and deliver customer initiatives throughout the project lifecycle • Respond to customer tickets within department SLAs • Identify opportunities beyond direct project work and communicate them to Sales • Represent the customer voice in sales processes and product roadmap development • Provide operational support for managed customers’ platform and solution issues • Build relationships with cross-functional teams, sponsors, stakeholders, executives and other organizations

🎯 Requirements

• Bachelor’s degree in business, finance or computer science or the equivalent • 3+ years of consultancy, project management, implementation management and/or fraud management experience • Ability to identify opportunities and challenges and develop customer solutions • Customer-service orientation and relationship-building skills • Ability to multitask in a fast-paced environment • Exceptional analytical and quantitative skills • Flexible work hours to accommodate meetings, trainings and demonstrations across time zones • Advanced skills with MS Word, Excel, and PowerPoint • Effective verbal and written communication in English • Ability to work effectively with remote teams • Availability for overnight travel and on-call rotation • Ability to make decisions with limited guidance • Consultancy and Customer Success experience • Fraud management or identity and access management experience • Exposure to financial services or insurance industries • Knowledge of TransUnion’s fraud and identity products and services • Working knowledge of JSON, Tableau, Looker and/or Databricks

🏖️ Benefits

• Remote position with occasional in-person attendance at work-related events • Work/life flexibility • Resources for professional development and career growth • Access to support for professional development • Opportunity to work with pioneering products and cutting-edge technology