Customer Support Representative

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $120M Series C - Owner on 2025-05

SaaS • B2B • Marketplace

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations • Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests • Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams • Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution • Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability • Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience • Share knowledge, feedback, and best practices that raise the bar for the entire support team • Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams

🎯 Requirements

• 3-5+ years of customer support or customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment • Proven success in a high-volume, fast-paced support role with clear performance expectations • Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages • Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment • Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert • Experience working in a CRM environment (Salesforce preferred), and familiarity with telephony systems such as Intercom, TalkDesk, or similar tools • Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure • Ability to stay calm, respectful, and solution-oriented in time-sensitive or high-pressure situations • A reliable home workspace with stable, high-speed internet and minimal background noise

🏖️ Benefits

• comprehensive health coverage • remote work • WFH stipend • unlimited PTO - plus extra fun perks!