Team Lead Customer Service, Field Service, Northern Region

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BDR Thermea Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚡ Energy

🔧 Hardware

🏢 Enterprise

Energy • Hardware • Enterprise

BDR Thermea Group is a global provider of smart heating and cooling solutions for residential and commercial buildings, focusing on creating sustainable and energy-efficient comfort solutions. The company is a leader in the energy transition, developing and supplying innovative products such as heat pumps and hydrogen-fueled boilers that facilitate the global shift towards sustainable energy carriers. With a strong portfolio of trusted brands like Baxi, De Dietrich, and Remeha, BDR Thermea Group serves customers in over 100 countries, backed by a dedicated workforce of 6,100 employees. Headquartered in Apeldoorn, Netherlands, the company plays a crucial role in reducing carbon emissions from buildings, supporting the urgent need for climate change solutions.

📋 Description

• Technical and disciplinary leadership of a multi-brand team of service technicians (approx. 60%) combined with active work as a service technician in the service area (approx. 40%) • Management and optimization of service deployments and implementation of improvement measures, including regular ride-alongs • Supporting the team with technical questions, complex fault diagnostics and escalations • Training, coaching and professional development of team members • Monitoring, analysis and management of relevant performance indicators (KPIs) • Close collaboration with service engineering, dispatch/scheduling and other stakeholders • Performing inspections, maintenance, repairs and commissioning of heating and thermal systems • Independently diagnosing and resolving technical faults at customer sites • Ensuring compliance with quality, safety and service standards

🎯 Requirements

• Completed vocational training as an Energy Electronics Technician for plant systems (Energieelektroniker für Anlagentechnik), HVAC installer/mechanic (Anlagenmechaniker SHK) or equivalent technical qualification • Master craftsman qualification (Meister) or an additional qualification as a service technician is desirable • Several years of experience in technical customer service, ideally in heating and thermal systems • Initial leadership experience or willingness to take on team responsibility • Strong knowledge of heating, electrical and MSR (measurement, control and regulation) technology; experience in refrigeration technology is an advantage • Confident use of common IT applications, especially CRM systems (ideally Audius) and MS Outlook • Strong customer- and service-orientation with a professional and reliable demeanour • Strong communication skills, team spirit and the ability to motivate and develop employees • Enjoyment in combining leadership responsibility with an active role in technical customer service • Analytical thinking, problem-solving skills and a structured working approach • Assertiveness, sense of responsibility and initiative • Class B driving licence and willingness to travel within the service area

🏖️ Benefits

• Interesting and challenging role in a company with an international orientation • Collective-agreement company with above-average pay, special payments/bonuses and a company pension scheme • Secure position in a permanent employment contract • Flexible working hours for your work–life balance: choose annually between a 35- and 39-hour workweek and set your morning start time individually within our flexible working hours scheme • Hansefit corporate fitness programme • Bike leasing (company bicycle scheme)