Emergency Operations Supervisor

🕒 September 18

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BeFly

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

Hospitality • Logistics • eCommerce

BeFly is a transformative tourism ecosystem that unites people, technology, and businesses to create extraordinary travel experiences. Founded in 2021, BeFly aims to revolutionize the travel industry by combining established companies with innovative startups, resulting in record achievements and a robust community of over 2,000 contributors passionate about travel. The company specializes in corporate travel, MICE (Meetings, Incentives, Conferences, and Exhibitions), and offers a wide range of travel solutions, catering to various needs and striving to make every traveler feel like a VIP, while also aiming for sustainability with 100% carbon-neutral travel. BeFly provides comprehensive support for travel agents and fosters an environment of innovation, continuously enhancing the travel process through technology and creative solutions.

📋 Description

• Lead and develop the emergency support team • Ensure 24/7 operations run smoothly while maintaining quality, productivity, and SLA compliance • Monitor performance metrics and implement continuous improvement initiatives • Manage schedules, monitoring critical demands and operational escalations • Support the team with complex cases and customer relationship management • Prepare management reports and track operational results • Lead process optimization, automation, and digital transformation initiatives • Ensure compliance with corporate policies, internal processes, and customer requirements

🎯 Requirements

• Previous experience leading customer service, operations, or corporate travel teams • Experience in emergency operations, 24/7 customer support, or high-criticality environments • Knowledge of GDS platforms (Sabre and/or Amadeus) • Experience with OBTs and corporate travel tools • Intermediate to advanced Microsoft Office skills • Intermediate or advanced English preferred

🏖️ Benefits

• iFood Benefits meal voucher • Bradesco health insurance, with 100% of the premium covered by BeFly for the employee and 50% for dependents, subject to copayments • Life insurance at no cost to the employee • OdontoPrev dental insurance • Wellhub • Birthday day off • Maternity program • Oriente-me Program, offering therapy sessions at no additional cost • Education partnerships with discounts at partner educational institutions • BeFlyers Travel, an in-house leisure travel agency offering special conditions for employees

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