Operations Analyst – Continuous Improvement

Job not on LinkedIn

🕒 September 10

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Skillcerto

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

Skillcerto is a B2B recruitment and talent-acquisition consultancy that finds, evaluates and places highly qualified professionals for companies across Brazil, focusing on speed and cultural fit. They offer a full recruitment workflow — from understanding company needs and market mapping to rigorous technical and behavioral assessments, presentation of finalists, hiring and onboarding support — with an average time-to-fill of about 15 days. Skillcerto targets HR managers, directors and business owners who need fast, reliable hires and emphasizes methodology, technology-enabled hunting, and commitment to delivering only top candidates.

📋 Description

• Manage the daily operations of business travel • Support requests for flights, hotels, changes, cancellations, and quotations • Track customer requests and ensure responses are provided within SLAs • Identify bottlenecks, failures, rework, and operational risks • Propose improvements to processes, controls, metrics, and workflows • Co-create automations and internal improvements with the Product and Technology teams

🎯 Requirements

• Currently pursuing a university degree • At least 2 years of professional experience • Familiarity with data, KPIs, and OKRs • Proficiency in Excel and comfort working with technology • Experience recording, tracking, and prioritizing requests in systems • Basic knowledge of customer service, support, Customer Success, or operations • Preferred: experience in operations, customer service, support, Customer Success, or back-office functions • Preferred: experience in tourism, business travel, travel agencies, consolidators, loyalty points, or hospitality • Preferred: experience working at startups or companies with lean organizational structures • Preferred: experience with process improvement, documentation, metrics, or automation • Preferred: familiarity with artificial intelligence tools in the workplace • Preferred: based in Belo Horizonte or the surrounding metropolitan area • Preferred: participation in junior enterprise programs

🏖️ Benefits

• Variable compensation tied to company growth, revenue, or operational targets • Potential future long-term incentives based on the individual’s and company’s development • Flexible hours, with availability to support operational demands • 100% remote work