Operations Specialist

🕒 September 16

🌐 Brazil, Portugal – Remote

🇧🇷 Brazil – Remote 🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 36%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Darkroom

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤝 B2B

☁️ SaaS

Marketing • B2B • SaaS

Darkroom is a world-class growth marketing company specializing in services that span the entire customer journey. As the 385th fastest growing private company in America according to the Inc. 5000 in 2023, Darkroom focuses on maximizing ROI for its clients. They offer services such as Amazon Marketplace Management, Creative Services, Paid Media Management, Retention Marketing, and Website Optimization. With a strong emphasis on integrating finance, creativity, and performance into growth marketing strategies, Darkroom leverages data infrastructure and attribution to enhance advertising effectiveness and profitability. Their committed approach has created over $1 billion in attributable revenue for clients, making them a trusted partner for leading companies worldwide.

📋 Description

• Own the operational backend for client onboarding and offboarding, including kick-off coordination, documentation, credential access, access revocation, and client database integrity • Support account leads by keeping delivery infrastructure current as scopes, teams, and client needs change • Embed with enterprise accounts and teams during their first 30–60 days • Tailor client systems by building views, dashboards, and structures in Notion • Partner with Service Directors on staffing changes, capacity tracking, and the staffing ledger • Assess team adoption of operational systems and intervene before workarounds become established • Act as the operational partner for service teams and understand their workflows • Scope, assist with building, and own new workflows • Maintain compliance with project management systems and manage escalation paths • Onboard new hires onto project management systems and team operating rhythms • Provide Notion troubleshooting, database hygiene, and structural support • Build and maintain automations across Notion, Slack, Google Workspace, Fireflies, and the automation platform • Write SOPs and training materials • Contribute to company-wide operational projects with the Director of Operations and peers

🎯 Requirements

• Experience in a client-facing operations, account management, or project management role, ideally at an agency or with DTC / e-commerce brands • Applied experience using AI tools to improve operational speed and output quality • Professional-level competency in Notion, including databases, relations, rollups, views, permissions, and workspace structure • Hands-on experience building automations end to end using Zapier, Make, n8n, or similar, including API-based integrations across SaaS tools • Strong written and verbal English communication skills • Ability to create SOPs, training materials, and async updates • Confidence presenting to executive stakeholders • Ownership, resourcefulness, and autonomy • Growth mentality and openness to feedback • Exceptional organization and attention to detail • Ability to learn unfamiliar platforms quickly • Comfortable holding peers to operational standards • Familiarity with agency service models across paid media, creative, retention, or marketplaces is a plus • Experience supporting enterprise accounts through onboarding is a plus • Background in process documentation, SOP libraries, or knowledge management is a plus • Ability to work 9 AM–5 PM EST

🏖️ Benefits

• Unlimited PTO + Local holidays (Relevant to your hub) • Remote-First Culture • Flexible parental leave • Growth opportunities and interdisciplinary exposure • Hybrid work with weekly in-office time for employees based in or near New York or Lisbon HQs

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