Senior Staff Tech Support Engineer

🕒 August 4

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Belden Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Belden Inc. is a global leader in cable, connectivity, and networking solutions, now transitioning into a digital solutions innovator. The company is focused on driving innovation and growth by offering customized solutions to meet the complex needs of its customers. Belden emphasizes a commitment to employee development and diversity, making it a compelling place for top talent to build their careers as the company evolves.

📋 Description

• Troubleshoot customer problems, isolate root causes, and drive complex cases to closure • Reproduce customer scenarios in the Support Lab to validate findings • Collaborate with Engineering on escalations, product bugs, and long-term corrective actions • Provide updates to sales teams, internal management, and customers throughout cases • Support staggered work weeks and participate in a rotating on-call schedule • Document customer interactions, engineering engagements, and action plans • Create and refine knowledge articles, troubleshooting guides, and internal training materials • Mentor and coach team members • Participate in customer and internal conference calls for high-profile cases and escalations • Meet Service Level Agreement KPIs

🎯 Requirements

• 8+ years of experience working in the networking space • 5+ years of experience working in a TAC • Expert knowledge of TCP/IP, L3 routing, L2 switching, multicast, firewalls, and QoS • Strong troubleshooting skills with wireless technologies, including 802.11x, WLAN authentication, encryption, EAP, PSK, RADIUS, AAA, and DNS • Expertise in wireless deployments involving access points, controllers, and client associations • Strong understanding of RF transmission and antenna behavior • Technical expertise troubleshooting complex Layer 2/3 and wireless issues in multi-vendor environments • High level of English • Availability for Monday–Friday or staggered work weeks, including Sunday–Thursday or Tuesday–Saturday • Availability for weekend or overnight hours as required