Customer Success Analyst – Senior

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Bemobi

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💳 Fintech

🛍️ eCommerce

📚 Education

Fintech • eCommerce • Education

Bemobi is a Brazilian technology company that revolutionizes the future of digital transactions by providing seamless payment solutions tailored to essential service industries. With a focus on enhancing customer experience, Bemobi offers a comprehensive platform for managing payments across various sectors including education, healthcare, finance, and utilities. Their solutions facilitate secure online transactions, optimize payment management, and improve engagement, making them a preferred choice among leading market players in multiple regions.

📋 Description

• Account portfolio management and revenue expansion • Identify opportunities for upsell, cross-sell and increased product usage. • Propose and execute strategies to grow recurring revenue and improve customer retention. • Lead executive follow-up meetings and present results. • Develop customer success plans aligned with clients’ business objectives. • Operational management and governance • Monitor all initiatives and projects underway within the portfolio. • Ensure prerequisites, dependencies and deliverables are properly mapped and met. • Act as the primary point of contact between customers and internal teams (Product, Engineering, Implementation, Support and Operations). • Monitor execution risks, delays and impacts on customers. • Results and performance analysis • Build and track customer success metrics and indicators. • Assess the impact of implemented actions using KPIs and business metrics. • Perform quantitative and qualitative analyses to validate outcomes. • Identify successful initiatives and structure replication plans for other customers. • Continuous improvement and scalability • Review, document and optimize Customer Success and Implementation processes. • Create and evolve playbooks, frameworks and operational routines. • Identify bottlenecks and opportunities for automation. • Implement best practices to increase predictability, operational efficiency and value delivery.

🎯 Requirements

• Previous experience in Customer Success, Account Management, Consulting or related areas. • Experience managing projects and tracking multidisciplinary deliverables. • Strong analytical skills and command of business metrics. • Experience creating executive presentations and leading client meetings. • Ability to turn data into actionable recommendations. • Excellent verbal and written communication skills. • Proactive, organized and problem-solving mindset. • Nice to have: Experience in SaaS, technology, fintech or telecom companies. • Knowledge of CRM and Customer Success platforms. • Experience with data analysis and BI tools. • Experience with continuous improvement methodologies and process management. • Familiarity with digital journeys, conversational channels (WhatsApp), digital payments or customer service automation.

🏖️ Benefits

• Unimed health insurance plan — coverage extended to dependents with no per-dependent discount; • Profit-sharing (PLR); • Birthday day off; • Work-from-home allowance;