Senior Client Success Manager

🔥 10 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

N4 Studio®

WebsiteLinkedInAll Job Openings

11 - 50 employees

N4 is a studio of passionate creatives dedicated to building engaging websites, disruptive applications, and daring brands.

📋 Description

• Owning a portfolio of N4+ retainer clients as their primary strategic contact at N4 • Leading roadmapping, prioritisation, and performance reviews across your accounts • Translating client goals into clear briefs for design, development, and content teams • Driving account expansion, including Webflow's Optimize and Analyze products, and identifying upsell opportunities proactively • Managing retainer budgets month by month, scoping work accurately and catching risks early • Running regular governance calls and reporting that clients actually find useful • Contributing to how the CS function operates, including improving how we scope, brief, and track delivery

🎯 Requirements

• 5+ years in a digital or creative agency, with at least 2 years in a Senior Account Management or Client Success role • A proven track record managing retainer accounts, not just projects, with the ability to grow relationships over time • Commercially sharp, with a clear instinct for upsell and expansion opportunities • Technically credible in conversations about web platforms, CMS, performance, SEO, and digital strategy • Strong communicator and natural relationship-builder across client and internal stakeholders • Calm and structured when priorities shift, with the ability to manage multiple accounts without things slipping • Experienced across tools like Webflow, Figma, Slack, and project management platforms • Webflow experience is a significant advantage • Professional working proficiency in English (reading, writing, and speaking)