Senior Implementation Analyst

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Bemobi

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💳 Fintech

🛍️ eCommerce

📚 Education

Fintech • eCommerce • Education

Bemobi is a Brazilian technology company that revolutionizes the future of digital transactions by providing seamless payment solutions tailored to essential service industries. With a focus on enhancing customer experience, Bemobi offers a comprehensive platform for managing payments across various sectors including education, healthcare, finance, and utilities. Their solutions facilitate secure online transactions, optimize payment management, and improve engagement, making them a preferred choice among leading market players in multiple regions.

📋 Description

• Lead implementation projects from kickoff through production go-live. • Create and maintain project schedules, action plans, and milestones. • Ensure adherence to deadlines, scope and defined success criteria. • Coordinate activities between clients and internal teams. • Develop deep understanding of clients' business processes and rules. • Map customer journeys, operational flows and specific requirements. • Translate business requirements into functional specifications for platform configurations and integrations. • Provide technical support to the client throughout the implementation lifecycle. • Define and oversee integrations via APIs, Webhooks and other system communication mechanisms. • Validate technical requirements and support integrated testing. • Identify technical impacts and dependencies that could jeopardize the schedule. • Support user acceptance testing and ensure the solution meets the defined requirements. • Identify opportunities to leverage features and products that enhance client outcomes. • Act in a consultative manner, guiding clients to optimal platform adoption. • Recommend best practices, process improvements and product enhancements that increase value delivery. • Contribute to revenue expansion by identifying opportunities during implementation. • Proactively identify risks, blockers, dependencies and issues that could impact timelines, delivery quality or project outcomes. • Develop mitigation plans and track their execution. • Work proactively to reduce rework and accelerate implementation. • Ensure proper preparation of prerequisites required for each project phase. • Conduct executive, technical and operational meetings. • Translate technical concepts for business stakeholders and business requirements for technical teams. • Produce documentation, presentations and supporting materials. • Ensure alignment among all project stakeholders.

🎯 Requirements

• Experience implementing systems, digital products or SaaS solutions. • Knowledge of integrations via REST APIs, authentication methods, Webhooks and data exchange between systems. • Experience eliciting requirements and mapping processes. • Ability to interpret technical and business documentation. • Project management experience and ability to track schedules. • Excellent verbal and written communication skills. • Consultative, analytical and results-oriented profile. • Preferred qualifications • Experience with digital customer service platforms, WhatsApp, automation, CRM or payment methods. • Knowledge of integrations with ERPs, billing platforms or legacy systems. • Experience with agile methodologies. • Experience in mid-market projects and high-complexity environments.

🏖️ Benefits

• Health insurance (Seguros Unimed) – extended to dependents with no employee deduction; • Profit-sharing (PLR); • Birthday day off; • Home office allowance;